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Tech
Support

Managed Care, Live Assistance


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"Know it before it happens."

Overview

Many companies are unable to maintain a permanent staff to manage their IT needs. Yet not having someone dedicated to maintaining your current work structure and information security is a big risk. We are here to help. We can instantly view, diagnose, resolve technical issues and monitor all PC and Mac computer units, including desktops, laptops and tablets.

CPR has the keys to your company's peace of mind. Our experienced staff uses the latest resources and technology to protect your personal and business computer. Work runs smoothly when IT concerns aren’t a concern, and our dedicated team is ready to serve your business in Honolulu, Hawaii, or anywhere in the world.

Live Assistance

The focus is on convenience and reduced downtime. By using a remote control strategy, a remote support technician can resolve many problems without dispatching a break-fix maintenance technician. The end-user wait time for in-shop repairs or an on-site technician to arrive is eliminated when issue resolution is handled remotely.

Managed Care

Unlike the common “break-fix” repair and support model, our Managed Care aligns the interest of the service provider with those of the user. Both parties desire for the client’s system to be absolutely stable. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this alignment, we are incentivized to work harder and smarter to ensure that your system remains 100% stable.


  •   LIVE ASSISTANCE

    Quick & Secure Support

    No matter what the industry, computers, computer-controlled equipment, and mobile devices have become integral and essential tools for conducting business and going about the chores of daily life. CPR Live Assistance is the ideal solution, as it enables us to support all of your company’s employees and their various devices. Convenience is the name of the game. You don't have to leave your home or office to get help for most computer problems. Support through your high speed internet connection is just a mouse click away, day or night. Our remote session is protected by an encrypted 256-bit connection, and you can watch what the technician does while at work.

    Features

    The software provides direct control, as if we were the primary user sitting right in front of the computer. The cross-platform nature of our app allows support to Windows, Mac OS, Linux, Chrome OS, iOS, Android, Windows App, and Blackberry devices.

    Servers & Network Devices
    ▪︎ Key Application Maintenance
    ▪︎ OS & 3rd Party Patch Management
    ▪︎ Scheduled Preventative Maintenance
    ▪︎ License & Asset Management
    ▪︎ Managed Anti-Virus
    ▪︎ Availability Monitoring
    ▪︎ Router Monitoring & Upgrades
    ▪︎ Switch Monitoring

    Workstations
    ▪︎ System Monitoring
    ▪︎ License & Asset Management
    ▪︎ OS & 3rd Party Patch Management
    ▪︎ Scheduled Preventative Maintenance
    ▪︎ Managed Security
    ▪︎ Warranty Support

    Cost Factor

    With the Live Assistance software, we are able to support, assist, interact, and collaborate with our clients, exchange information. The app makes it possible to work as if we were all in the same room but without travel time and expenses. Research and professional experience shows that most problems are resolved within the first 45 minutes of work on a problematic system.

    Efficiency

    There's no need to drop-off/pick-up your computer. The whole process is conducted online, from scheduling a session to receiving assistance. You don't have to be in Hawaii to use this service, and we are able to provide support wherever you go. We solve your issues remotely and bring clients together without complex steps or onerous prep time. We can open multiple connections simultaneously allowing for the support of several business workstations at a time. Alternatively, the next step would be to upgrade to the more comprehensive Managed Care program which includes 24/7 security and system monitoring, asset tracking and unlimited live assistance support (Managed Care Plus).

  •   MANAGED CARE

    SCREENSHOTS

     

    Proactive Support

    The Managed Care is an integrated suite of managed IT services that supports the total life-cycle of your IT infrastructure, from planning and design, to implementation, operations, security, and maintenance. The program objective is to save you money, reduce your risk, and simplify the management of Information Technology infrastructure and services so that you can focus on running your business. This service includes monitoring and management of your system 24/7, security layers, and asset tracking.

    24/7 Security Monitoring

    The Security Monitoring protects your computers against threats such as viruses, trojans, rootkits and spyware. 24/7 - no matter if on- or offline. We determine time, scope and thoroughness of each scan-policy and apply them to different computers. Protection round the clock – With real-time protection every file that is accessed is scanned instantly for potential threats. Should our security system detect a threat on one of your computers, the file will be put in quarantine immediately, and an alert message is generated and forwarded to our tech support department informing about the action.

    Benefits
    ▪︎ Protection of systems from viruses and other types of malware
    ▪︎ Security measures are implemented throughout the distributed networking environment
    ▪︎ Comprehensive view and management of customer enterprise security infrastructure
    ▪︎ Lower cost for the service due to leveraged resources and staff
    ▪︎ No hiring, training or staff retention issues which distract from your primary business

    24/7 System Monitoring

    Ensure stability and security of your computers. Monitoring your devices proactively, the Managed Care System Monitoring provides early recognition of problems in your computer infrastructure and immediately warns us of potential issues. Stay one step ahead of problems and prevent costly downtime and data loss. The system monitoring encapsulates disk space, disk health, cpu usage, system updates, memory usage, firewall, online state, event logs, system services, and processes.

    Asset Tracking

    The Managed Care Asset Tracking service provides a complete solution for managing vendor and customer-owned equipment, asset tracking services for customer's planning, acquisition, deployment, tracking and disposal needs.

    Features:
    ▪︎ Tracking of all asset types
    ▪︎ Automatic and manual asset data capture
    ▪︎ Tracking of hardware and software config by serial number
    ▪︎ Automated discovery of online assets
    ▪︎ Ongoing asset data validation
    ▪︎ Retention of detailed equipment information for audits
    ▪︎ Standard monthly reports

    Benefits:
    ▪︎ Proactively identify assets for refresh, return or removal
    ▪︎ Proactive resolution of incidents based on consolidated asset and incident information
    ▪︎ Save you time and money by using leveraged resources for asset tracking tasks
    ▪︎ Management of software license compliance

    Features

    ▪︎ You pay a fixed monthly fee for us to keep your computer up and running, no matter what.
    ▪︎ There is no limit to the number of hours you can use.
    ▪︎ We are incentivized to keep your computer as stable as possible!
    ▪︎ We do all of the proactive maintenance we can to achieve optimal system stability.
    ▪︎ In order to achieve that, we’ve made significant investment in the latest computer management systems.
    ▪︎ You enjoy the benefits of enterprise-level automation and monitoring systems.

Overview

Many companies are unable to maintain a permanent staff to manage their IT needs. Yet not having someone dedicated to maintaining your current work structure and information security is a big risk. We are here to help. We can instantly view, diagnose, resolve technical issues and monitor all PC and Mac computer units, including desktops, laptops and tablets.

CPR has the keys to your company's peace of mind. Our experienced staff uses the latest resources and technology to protect your personal and business computer. Work runs smoothly when IT concerns aren’t a concern, and our dedicated team is ready to serve your business in Honolulu, Hawaii, or anywhere in the world.


Live Assistance

The focus is on convenience and reduced downtime. By using a remote control strategy, a remote support technician can resolve many problems without dispatching a break-fix maintenance technician. The end-user wait time for in-shop repairs or an on-site technician to arrive is eliminated when issue resolution is handled remotely.


Managed Care

The Managed Care is an integrated suite of managed IT services that supports the total life-cycle of your IT infrastructure, from planning and design, to implementation, operations, security, and maintenance. The program objective is to save you money, reduce your risk, and simplify the management of Information Technology infrastructure and services so that you can focus on running your business. This service includes monitoring and management of your system 24/7, security layers, and asset tracking. This allows for the prevention of most common problems affecting personal computers and business workstation today.

  • Check your

    Service Status

    Ongoing updates for all computer repair and data management jobs. You can also review previously
    completed jobs.

     

  • Reviews from

    Our Satisfied Patrons

    "Nothing but great results from CPR! Very professional, fast,efficient, and quality service! "

    - Jason Takara

     

  • 2015 Award

    Best of Honolulu

    Going strong! For the third year in a row, CPR is awarded the Best of Honolulu for IT services, computer repair and data management.

     

  • The

    CPR Team

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