data

Data
Management

Data Recovery, Cloud Backup,
Discounted Clean Room Services


Schedule your
data recovery


Service Rates
for data management

"Experts often possess more data than judgment."

Data Management & Recovery

Implementing a backup plan is essential in order to have the ability to recover from disk failure, accidental file deletion, random file corruption, or complete machine destruction, including destruction of on-site backups.

We offer the most cost effective and efficient professional data recovery services on the island. We support all operating systems, including Windows, Apple OS X, Linux, Unix, FreeBSD, and RAID arrays.

Cloud Backup

Introducing, the CPR Cloud Backup, a state of the art fully automated specialized data management software. The focus on data protection combined with exceptional technical support and the fairest, most affordable pricing in the industry makes the Cloud Backup the obvious choice for your data backup needs. Follow the link below to learn more about the Cloud Backup.

RAID Rescue

RAID array recovery procedures involve additional complexity because there are distinct RAID levels, RAID controllers and RAID architectures. Drives utilized can also be various in kind, make or model. Follow the link below to learn more about our RAID data services.


  •   Logical Data Recovery

    Logical Data Recovery

    Logical damage might be the result of file system corruption, virus infection, hard drive formatting, accidental deletion of system files, operating system malfunction or occur when logical components of a hard drive are damaged not allowing the disk to be mounted. Data retrieval in these cases is possible through a logical recovery procedure.

    Our recovery service has a success rate of 90%, or better (on non-damaged drives), and we have the industry’s fastest standard turnaround time of 24 to 48 hours. Only advanced proprietary hardware and software techniques are used which allows for recovering data that may have been assumed lost.

    Physical Recovery

    Physical damage takes place when the internal components of the hard drive no longer work properly. Common damages include: spindle motor failure (drive not spinning), stiction (the drive beeps when you attempt to power it up), read/write head failure or actuator arm damage (drive spins, but makes clicking noises), and firmware corruption (the drive sounds normal, but it's undetected or shows the wrong capacity). We have partnered with the industry leading company on data recovery success rates on damaged hard drives.

  •   CLOUD BACKUP

    Data Protection

    Introducing, the CPR Cloud Backup, a state of the art fully automated specialized data management software. The focus on data protection combined with exceptional technical support and the fairest, most affordable pricing in the industry makes the Cloud Backup the obvious choice for your data backup needs.

    The Cloud Backup allows you to specify the importance of files, file types, and folders. For example, small business owners typically set QuickBooks files to be most important followed by documents, spreadsheets, and lastly photos and music. You can also get an email report showing the status of your backups.

    Unlike other providers, our software never restricts the types of data you can backup and never automatically deletes your backup files because you deleted from your computer. The CPR Cloud Backup also keeps revisions of each file so you can go back in time and see previous copies. The number of revisions kept can be adjusted to any amount.

    Cloud Backup: Features

    ▪︎ Set the backup scan schedule via your online Cloud Backup dashboard for individual computers.
    ▪︎ Set bandwidth utilization as a percentage of available observed throughput.
    ▪︎ Adjust bandwidth settings for time of day and day of week via the dashboard for individual computers.
    ▪︎ Backup audits are now built during backup scans and uploaded on scan completion to ensure audit accuracy.
    ▪︎ Optimized upload processing to achieve greatly improved throughput especially large numbers of small files.

    Performance: Backups are automatic. You decide what information to back up and how often backups occur. The software is integrated directly with Microsoft Windows. As soon as you power on your machine, CPR Cloud Backup has you protected

    Security: Our software is SOC 2 Type II security audited and data is transmitted and stored in an encrypted format. This encryption of data occurs prior to transmission using a unique encryption key generated during installation of the software.

    Pricing: The first 2 GB are free and each additional GB is $0.50 per month (even if across multiple computers). You pay month to month with no long-term commitments, for the amount of data you actually use.

    Open File Backup: The software will back up files even if they are in use or locked by the user, protecting even their most frequently used and edited data.

    Bandwidth Throttling: Prevent slowdowns in your clients' day to day activity by throttling the bandwidth allotted to the backups.

    Multiple Revisions: Store a custom number of revisions of backed up files so your clients can access older versions of their data.

    HIPAA Compliant: Working with clients in the healthcare industry? CPR Cloud Backup meets HIPAA requirements for backup protection of ePHI.

  •   RAID RESCUE

    RAID Recovery

    RAID recovery procedures require a high level of technical skills and specialized resources. The procedure starts with rebuilding the logical array. The logical array represents the integrated data view. The original configuration of the RAID system is restored through the array rebuild and this ensures that the next step of file system repair is error totally free.

    If you attempt file system recovery with out first rebuilding the array, a huge number of errors could result and the file system can get corrupted. The array rebuild must only be attempted by persons with the requisite level of technical know-how. This is something that few data recovery organizations can arrange make positive the one you have found can do this sort of work.

    The correct rebuilding of the RAID array ensures quality data recovery and might need the rebuilding of individual drives prior to the rebuild for instance if the server was in a fire or flood. Do not be tempted to just RAID controller. This is a hit or miss and can result in further damage to the array.

    RAID data recovery involves additional complexity because there are distinct RAID levels, RAID controllers and RAID architectures. Drives utilized can also be various in kind, make or model. The reasons for data loss can also be varied and can call for distinct kinds of recovery approaches.With such a range of complexity, RAID data recovery is not something that can be attempted by just any data recovery organization.

    RAID Levels

    Based on distinct data storage schemes, various RAID levels have been standardized. Starting at RAID 0, there here are diverse schemes which give appropriate solutions for data protection, performance and reliability. Various nested levels are also implemented like RAID +1, RAID 5+, RAID 5+1 and so on.

    When 1 or far more RAID drives fail, various RAID data recovery tools are required for various RAID arrays. Such RAID data recovery tools depend upon the nature of failure that is regardless of whether logical or physical drive failure. Here are the most common types of RAID levels:

    ▪︎ RAID 0 - Striping (performance)
    ▪︎ RAID 1 - Mirroring (fault-tolerance)
    ▪︎ RAID 5 - Distributed Parity (higher performance + redundancy)
    ▪︎ RAID 0+1 - Mirroring + Striping (performance + fault-tolerance)
    ▪︎ RAID 0+5 - Distributed Parity + Striping (reliability and performance)

    RAID Arrays

    The first thing to do is to shut off your RAID array server or workstation immediately. Make a remark of the events leading the problem and the efforts attempted to resolve it. When removing the drives from within an array, always be sure to label them in the order they had been setup. Never attempt to change the order of the array. Do not reboot, defragment or attempt to restore data backup images onto the drives you suspect to be defective.

    Moreover

    RAID data recovery is technically an extremely challenging job. Automated recovery attempts can lead to corrupting the file systems, and making the scenario even worse. The RAID array has to be rebuilt properly, before file system repair is attempted.
    RAID systems can be various in their architecture and hardware components, and data loss can happen from varied causes. These factors also make it important that only experienced RAID data recovery specialists should be entrusted with your RAID data recovery job.

  •  

    Data Backup
    Frequently Requested Info

     

    What is a backup?

    Backup is the process of copying (transferring) files or records from a source location onto a given destination, such as a storage device -- commonly a hard drive, CD or DVD, network attached storage, or online server.

    Why should I backup?

    Even the most reliable computer can fail or experience data corruption. Computers can be left in taxis, dropped, or damaged in fires. You could accidentally delete your wedding or baby pictures. A computer manufacturer warranty may cover failure of hardware components but there is no warranty protection for the operating system, applications, data loss or corruption. While the causes of software and hardware problems are many, the solution is simple. Back it up! 

We recommend making two backups of precious files. It is suggested keeping one copy of the backup image per different location (for the case of fire or theft). Sooner or later you are likely to lose data somehow. Fortunately there are many ways to backup your computer.

    What makes hard drives prone to failure?

    Hard drives are incredible feats of engineering. When they were first invented fifty years ago, they were the size of a refrigerator. Now they can be the size of your thumb, and hold more data than that fridge-sized drive did. Twenty years ago you only had a few term papers on your hard drive, but now you have your email, your photos, your music and much more. It's one very concentrated point of potential failure.

Inside every hard drive are one or more platters (usually glass) coated with magnetic material. The platter is spinning at 4,200 to 10,000 RPM. There are tiny read/write "heads" floating over the platter on delicate arms. The distance from head to platter is less than the breadth of a human hair. If the head accidentally touches the platter, it acts like a snowplow, scraping the magnetic material and your data off the platter. Forever. That's just one way they can fail.

 The most common causes of data loss are:

    1. Mechanical failure of the drive caused by being dropped, bumped while in use, or manufacturer defect.
    2. Data corruption or directory damage caused by forgetting to eject disks before removing them (unplugging or powering them down), computer crashes, viruses, power loss, or plain bad luck.
    3. Accidental deletion of files by emptying the trash, reformatting the hard drive, or reinstalling the operating system.
    4. Environmental disasters like fires, floods, power surges, or extreme heat & humidity.

    Can I make things worse by doing repairs using my own utilities?

    Unfortunately, yes. In most instances, disk repair programs are good tools that help solve problems. But "repairing" certain problems can leave you worse off than before--in some cases, even destroy a disk from which a professional could easily have recovered data. Basically, when your drive's directory is scrambled, anything that writes to the disk has the potential to do harm. Running disk utilities can actually write over the directory that it's fixing, so occasionally it does damage.
    Running a data recovery utility should be fine, if you copy the recovered files to a different drive. If you recover the files onto the same damaged drive, you will be overwriting other data you wish to recover, compounding existing directory damage and making things worse. A few utilities offers to save an "undo" file so that you can go backwards, but we've seen them crash in the middle of a repair, and the Undo file itself was corrupted or incomplete.
    You can also try to recreate a disk directory, but don't rush to write the new directory to the disk. Instead, try to preview changes and copy your files to another drive. Check the files thoroughly before you write the new directory or reformat the original drive.

    Drive technology is improving all the time--they have "loading ramps" and "Sudden Motion Sensors" and "Perpendicular Recording" and other acronymizable features. Every day they figure out how to cram more data into less space, so while they are making the drives smarter and safer, they are making the data denser and more fragile. Backups are the safety net that can turn a disaster into no big deal.

    What is the best method of data backup?

    We now offer an easy way of backup automation for Microsoft Windows computers through the our Cloud Backup. See the Data Management page for more information.

  •  

    Data Recovery
    Frequently Requested Info

     

    Why do hard drives fail?

    Hard drives are incredible feats of engineering. Inside every hard drive are one or more platters (usually glass) coated with magnetic material. The platter is spinning at 4,200 to 10,000 rotations per minute. Just like a miniature record player sped up a hundred times. There are tiny read/write "heads" floating over the platter on delicate arms. The distance from head to platter is less than the breadth of a human hair. If the head accidentally touches the platter, it acts like a snowplow, scraping the magnetic material and your data off the platter. Forever. That's just one way they can fail.
    The most common causes of data loss are:
    1 Mechanical failure of the drive caused by being dropped, bumped while in use, or manufacturer defect.
    2 Data corruption or directory damage caused by forgetting to eject disks before removing them, computer crashes, viruses, power loss, or plain bad luck.
    3 Accidental deletion of files by emptying the trash, reformatting the hard drive, or reinstalling the operating system.
    4 Environmental disasters like fires, floods, power surges, or extreme heat & humidity.

    Why does directory damage occur? Is it my fault, and can I prevent it?

    The computer's operating system (OS), is responsible for reading and writing data to your drives. Besides writing the actual data, the OS has to update the indices that keep track of which file is where. If the computer crashes, loses power, or experiences another problem, it's possible that a file is written properly, but its index gets corrupted. 
    There are a few precautions you can take. It's best not to move a computer while the drive is spinning. Ideally, you would put a portable computer to sleep before moving it. The OS will take care of properly updating each drive before it actually shuts down the computer. So, directory damage is usually not your fault, and you probably can't prevent it, but you can help.

    Can I recover the data myself?

    You may be able to recover some data depending on how your files were lost. If you don't know how your files where lost, getting professional help is always your best option.
    1 Mechanical failures: Software cannot fix a mechanically failing drive (ever). Running these utilities on a failing drive can quickly destroy data, which could have been professionally recovered.
    2 Data corruption or directory damage: If you are not backed up and your data is essential, we recommend using a professional data recovery service. Read the next question for our thoughts and warnings on repair utilities.
    3 Deleted files: Recovery utilities may be able to recover files that were accidentally deleted but you'll need another computer to run the utility from. (Anytime you use the computer that the deleted files are located on, you risk overwriting the files and losing the data forever.)

    Can I make things worse by doing repairs using my own utilities?

    =Unfortunately, yes. In most instances, disk repair programs are good tools that help solve problems. But "repairing" certain problems can leave you worse off than before--in some cases, even destroy a disk from which a professional could easily have recovered data. Basically, when your drive's directory is scrambled, anything that writes to the disk has the potential to do harm. Running disk utilities can actually write over the directory that it's fixing, so occasionally it does damage.
    Running a data recovery utility should be fine, if you copy the recovered files to a different drive. If you recover the files onto the same damaged drive, you will be overwriting other data you wish to recover, compounding existing directory damage and making things worse. A few utilities offers to save an "undo" file so that you can go backwards, but we've seen them crash in the middle of a repair, and the Undo file itself was corrupted or incomplete.
    You can also try to recreate a disk directory, but don't rush to write the new directory to the disk. Instead, try to preview changes and copy your files to another drive. Check the files thoroughly before you write the new directory or reformat the original drive.

    Can you recover a document that was deleted accidentally?

    Yes, but first stop using the hard drive. The sooner you get it to us, the likelier the chance that we will be able to recover the document. It helps if you can tell us the type of file, the name of the file, and when you accidentally deleted it.

    My hard drive is making clicking noises, should I be concerned?

    If the hard drive is making sounds it never made before, back up your critical data immediately. Consider it a warning and replace the drive. If you can't back up the data, bring it to us.

    I erased some pictures from my camera by accident. Are they gone forever?

    Not necessarily. We can recover pictures that have been erased. Just be sure to stop using the card and bring it in to us.

    My external hard drive is asking to be initialized. Can I use to try and fix this myself?

    If the data is critical, we don't suggest running any utilities on it. We'd rather have you bring the drive in for a professional data retrieval technician to look at it. Be aware that recovery utilities are never guaranteed, and can often cause more harm than good, if not used correctly.

    I have programs on my computer that I did not buy. Will I get them back?

    Our focus is to reunite you with your documents, emails, photos, music, videos and other important data. Programs often do not work after we perform a data recovery. It is best to reinstall programs from the original discs. It is a really good idea to own all the software you use.

Data Management & Recovery

Implementing a backup plan is essential in order to have the ability to recover from disk failure, accidental file deletion, random file corruption, or complete machine destruction, including destruction of on-site backups.

We offer the most cost effective and efficient professional data recovery services on the island. We support all operating systems, including Windows, Apple OS X, Linux, Unix, FreeBSD, and RAID arrays.


Cloud Backup

Introducing, the CPR Cloud Backup, a state of the art fully automated specialized data management software. The focus on data protection combined with exceptional technical support and the fairest, most affordable pricing in the industry makes the Cloud Backup the obvious choice for your data backup needs. Follow the link below to learn more about the Cloud Backup.


Logical Data Recovery

Logical damage might be the result of file system corruption, virus infection, hard drive formatting, accidental deletion of system files, operating system malfunction or occur when logical components of a hard drive are damaged not allowing the disk to be mounted. Data retrieval in these cases is possible through a logical recovery procedure.

Our recovery service has a success rate of 90%, or better (on non-damaged drives), and we have the industry’s fastest standard turnaround time of 24 to 48 hours. Only advanced proprietary hardware and software techniques are used which allows for recovering data that may have been assumed lost.


Physical Recovery

Physical damage takes place when the internal components of the hard drive no longer work properly. Common damages include: spindle motor failure (drive not spinning), stiction (the drive beeps when you attempt to power it up), read/write head failure or actuator arm damage (drive spins, but makes clicking noises), and firmware corruption (the drive sounds normal, but it's undetected or shows the wrong capacity). We have partnered with the industry leading company on data recovery success rates on damaged hard drives.


RAID Rescue

RAID array recovery procedures involve additional complexity because there are distinct RAID levels, RAID controllers and RAID architectures. Drives utilized can also be various in kind, make or model. Follow the link below to learn more about our RAID data services.

  • Check your

    Service Status

    Ongoing updates for all computer repair and data management jobs. You can also review previously
    completed jobs.

     

  • Reviews from

    Our Satisfied Patrons

    "Nothing but great results from CPR! Very professional, fast,efficient, and quality service! "

    - Jason Takara

     

  • 2015 Award

    Best of Honolulu

    Going strong! For the third year in a row, CPR is awarded the Best of Honolulu for IT services, computer repair and data management.

     

  • The

    CPR Team

  • "We craft functional, modern websites, and help people find them."

    @cprtech

  • "Websites promote you 24/7: No employee will do that."

    @cprtech